FAQ
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE / DAMAGED / DIRTY PRODUCT?
Please read the return & exchange policy page, and contact our customer service via Instagram Direct Message regarding this matter
We are more than happy to help you on this issue, feel free to let us know.
CAN I MAKE THE EXCHANGE / RETURN IF I AM CHANGING MY MIND, CHOOSING THE WRONG SIZE, AND HAVING THE COLOR NOT AS EXPECTED?
We’re sorry but you can't, we highly recommend you to be more thorough before making a payment
WHAT PAYMENT METHODS ARE AVAILABLE?
1. Bank Transfer
2. Credit cards (Visa, MasterCard, JCB)
3. BCA virtual account and Mandiri virtual account
4. E-wallet (Gopay, OVO, ShopeePay, Dana) & QRIS
CAN I CANCEL MY ORDER?
We’re sorry, you can’t cancel an order after making a payment
WHY WAS MY ORDER CANCELED
Our maximum time for payment is 1x1 hours (60 MINUTES) after the order is placed, your order will be automatically canceled by the system if you can’t make the payment within the time period
CAN I GET THE PRODUCT I PURCHASED EARLIER THAN THE SCHEDULED TIME?
We’re sorry but you can’t, please refer to shipping page for our shipping schedule
HOW CAN I TRACK THE DELIVERY OF MY PACKAGE?
You can check your order history and status in your account page.
CAN WE DO INTERNATIONAL SHIPPING?
Yes, We Do. Worldwide Shipping is available for every purchases.